Products Warranty


Our website offers the warranty service one year for the host, six months for the parts .

All the products are originally salable goods; the quality is guaranteed directly by the manufacturers, more detaill , please consult the warranty.
Products,within the warranty period, under the scope of damage of the quality assurance, we can exchange or fix the items for the customers. Stoppages out of the website maintenance period ,customers can contact the manufacturer or us to get corresponding services according to the terms of the maintenance of product warranty.

If you have any using problem of the products which buy from Dentalsalemll, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

Lost Products:
If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.

 

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02/13/2019

Hi,

The contact phone number on your website does not connect through from Australia.

And no reply has been sent to my email regarding inquiries into some of the products, and it has been a week now.

Please update your website and reply to emails.

Thank you.

    Anonymous

Administrator : Dear Customer,

Thanks for your reply.
I'm really sorry that I didn't got your email.
Could you please tell me what do your want to know?
Awaiting for your reply.
Thanks for your understanding.

01/25/2019

Hi
I am looking for portable dental chair and portable unit..could you please tell me the price in Australian dollars?also will you send that to Sydney if yes,how many days it will take?

    Anonymous

Administrator : Dear Customer,

Thanks for your reply.
Could you please tell me which detailed product you want?
Then I can make a confirmation.
Thanks.

11/22/2018

Hi I just placed and order for a marathon Micromotor handpiece.
When I place the order first it said that you have put incorrect credit card details so I put it again, and then I got that it has been placed. But checked my card I have been charged twice, I only want one handpiece can you cancel the second and reverse the charges for it.
Many thanks
Reena

    Anonymous

Administrator : Dear Customer,

Thanks for your reply.
We have arranged the refund of one payment to you, please make a confirmation.
And could you please check your email? I want to make a confirmation of your order.
Thanks for your understanding.

04/24/2018

Hello, I recently 12/04/18 purchased BC - 800B Maisilao dental Brushles Micro Motor. I have not received any information from you as to the where about of this order is ie: payment has been made
being processed
being dispatched
Not happy

    Anonymous

Administrator : Dear Customer,
Thanks for your reply.
I have sent an email to you, please check your email.
Thanks.

03/21/2018

recently purchased DTE Ultrasonic Scaler handpiece. It doesn't fit oour equipment. I have sent email requesting refund/return product information. No one has replied. Thanks Sharon

    Anonymous

Administrator : Dear Customer,
Thanks for your reply.
I have sent emails to you, please check your email.
Thanks.